Strategic Quality Management and Customer Satisfaction Paper

strategical Quality Management and client gladness w every piece of music MGT/449 Quality Management and Productivity December 1, 2009 Tammy pushchair University of Phoenix Strategic QM & Customer Satisfaction This paper will review Riordans strategical quality focusing organization and the impact their system has on customer driven joy within the Riordan plaque. The main responsibilities of Riordan Strategic Planning and Quality (SPQ) argon to deliver better incorporated planning, reporting, stakeholder feedback, statistical and quality circumspection services across the organization. In addition, manage the implementation of the revolutionary Riordan planning framework. impart comprehensive reporting for spot inborn and external stakeholders. adopt the development and implementation of a new quality management system for Riordan and develop and implement procedures to rumple and report feedback from a wide range of stakeholders, and support all units within the organization in audit, review and benchmarking processes. Riordan Manufacturing, Inc. is an industry drawing card in the field of plastic injection molding. With state-of-the art construct capabilities, we create innovative plastic designs that have earned world-wide acclaim. With facilities in San Jose, California, Albany, Georgia, Pontiac, Michigan and Hangzhou, China, we have the capacity to fulfill your unparalleled needs.

Riordan Manufacturing is wholly owned by Riordan Industries, a Fortune jet enterprise. At Riordan the companys strategic keys to success are: project the foodstuff by dint of the top 15 custo! mer clusters, to ratify the Riordan brand bring in establishing a competitive advantage, continue crop throughout the market through innovation and environmentally head-disposed product, continue to make improvements to the supply chain, and to establish Riordans leadership adjust (Apollo Group, Inc., 2004). Riordan strives to create a quality farming; by selecting what the company feels are the take up suited large number for each job, as well as establishing roles and responsibilities. Riordan also whole shebang to retain 95% of the companys key talent, retention of these skilled... If you want to thrum a full essay, aver it on our website: OrderCustomPaper.com

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